Dr Byrnes and his team truly create a warm and safe environment for their patients. From the first call to confirm my first appointment to the personal call from Dr Byrnes after getting my filling (yes he called me the evening after my filling to see how I was doing and recap all we discussed), the entire staff treated me as though I were a VIP patient, though they just met me. Truly gold standard customer service.
Truth be told, I hadn't been to a dentist is 4 years because I have a sensitive spot on my lower gum line. Previously dentists and hygienists would plow through with the 'hook of death', creating the worst 30 -45 minutes of my 1/2 year. And while I would jump through the roof with pain, I would be chastised for not flossing enough. I desperately knew how badly I needed to get to the dentist but was terrified of that pain. But, throughout my cleaning, I never felt a moment of pain. I also did have a cavity filled, and dr Drew took extra time and attention to ensure that the novacane was injected slowly and allowed enough time for it to set in. Again, not a moment of discomfort.
If you live anywhere near the orlando metropolis area and are looming for a dentist or are dissatisfied with your current dentist, please call his practice and give them a try. I can almost guarantee you will be blown away with your experience.